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Legal Terms & Your Account Security

We built jabartogel for Indonesian players who want clarity on how their account, payments and personal data are handled.

Account ownership & controlData handling & privacyWithdrawal & dispute process
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jabartogel Legal Terms & Your Account Security
CONTACT & ASSISTANCE

How to Reach Our Legal Team

Live Chat Support Available 24 hours daily. Open your account menu, select 'Help', then 'Chat with Us'. Average response time under 2 minutes for account or legal questions.
Email Support Send account disputes, data requests or legal inquiries to [email protected]. We respond within 24 hours during Jakarta business hours and within 48 hours on weekends.
Account Settings Update your legal information, payment method or communication preferences directly in Settings. Changes take effect immediately for future transactions.
DATA & SECURITY STANDARDS

How We Protect Your Information

Data Encryption

Your login credentials, payment details and transaction history are encrypted end-to-end using industry-standard TLS 1.2 protocol. We never store your full card or bank details; DANA, OVO, GoPay and QRIS transactions are tokenised.

Account Verification

When you open an account, we verify your identity against your payment method to prevent fraud. Withdrawals above Rp 5,000,000 require additional verification via email or SMS to your registered mobile number.

Cookie & Tracking Policy

We use functional cookies to keep you logged in and analytical cookies to understand how you navigate the lobby. No cookies track your behaviour across other websites. You can manage cookie consent in your browser settings at any time.

Data Retention

We keep your account data, transaction history and verification documents for six months after you close your account. After that period, we securely delete personal information unless local law requires longer retention.

Request Your Data

You have the right to request a copy of all data we hold about you, including transaction logs and verification records. Email [email protected] with 'Data Request' in the subject. We provide a download link within 5 business days.

Account Closure

Close your account anytime via Settings → Account → Close Account. We process closures within 24 hours. Remaining balance is returned to your original payment method within 2–3 business days.

Your Rights & Our Policies

Contact our support team immediately via live chat or email with your transaction ID. We investigate disputes within 48 hours and work with your payment provider to recover funds if the transaction was unauthorised. If we confirm an error on our side, we reverse the charge and refund you within one business day.

Yes. In your Account Settings, go to Notifications and uncheck 'Marketing & Promotions'. You will still receive security alerts and account statements. Changes take effect immediately. You can also unsubscribe from any marketing email by clicking 'Unsubscribe' at the bottom of the message.

Your account is personal and non-transferable. We never grant third parties access to your funds, history or credentials. If you suspect unauthorised access, change your password immediately and contact support. We offer two-factor authentication (2FA) in your Security Settings to add an extra layer of protection.

We retain your full transaction history—deposits, withdrawals, bets and outcomes—for six months after your account closes. You can download your statement anytime while your account is active via Account → History → Export. After closure, data is archived for compliance but not accessible to you.

Go to the login page and select 'Forgot Password'. We send a reset link to your registered email. If you no longer have access to that email, contact support with photo ID and your registered mobile number for verification. We verify your identity within 24 hours and help you regain access.

Your account balance is held in a segregated trust account separate from our operating funds. In the event of platform downtime, your funds remain secure. If a technical error affects your balance, we restore it from our backup systems within 4 hours and notify you via email and SMS.

Yes. Email [email protected] with 'Full Data Export' in the subject line. We provide a CSV file containing your profile, transactions, login history, and verification records within 5 business days. This data is yours to keep or export to another platform.

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